Common Questions
Answers upfront.
Do I need to do anything to set it up?
After checkout, you'll get a webhook URL and an email address to forward your leads to. Drop those into whatever form or CRM you're using. Setup takes under 5 minutes.
What happens to leads that come in while I'm on the job?
CrewChief responds in under 60 seconds, qualifies the lead, and books the estimate slot โ all without you. By the time you're done with the current job, your next one is already lined up.
Can I see all the conversations?
Yes. Every lead gets a conversation thread in your contractor dashboard. You can see exactly what was said, what the lead's budget is, and what time slot they picked.
What counts as "under 60 seconds"?
From the moment the lead submits their form or sends an email, CrewChief sends the first reply in under a minute. Competitors that respond in 5 minutes lose 80% of leads to whoever replied first โ that won't be you.
Can I cancel if it doesn't work out?
Yes, cancel any time from your billing portal. No cancellation fees, no minimum term. We'd rather you stay because it's working than feel trapped.
What's the difference between Solo Crew and Full Crew?
Solo Crew handles up to 150 leads/month โ more than enough for a one-person shop. Full Crew removes that cap, adds multi-user dashboard access, a custom AI persona with your company name, and priority support. If you have multiple trucks on the road or multiple people fielding leads, Full Crew pays for itself.